Alert : Adapter instance is not receiving data is triggered on 'TVL vRealize Operations Manager Collector' in Aria Operations

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

In Aria Operations you have active alert 'Adapter instance is not receiving data' on one of the objects named as on 'TVL vRealize Operations Manager Collector-xxxx' 

In your Administrations-> Integrations page there is no TVL(True visibility licensing) adapter instance.

Deleting this objects in  Operations -> Configurations -> Inventory Management page gives INFO: Some of the selected objects cannot be deleted here to manage them go to corresponding configurations page

 

 

 

Environment

Aria Operations 8.14 or later

Cause

True Visibility Licensing object has a metric tracking module license usage. Every MP that supports module licensing will create the True Visibility Licensing object automatically.

Any MP in the TVS suite could be creating these objects, but they have to be on an old build (from 2023, at the latest).

 

Resolution

Identify if any old Management packs are still present from the TVS suite. If present the MP should be upgraded to latest version.

Once the MP is upgraded these objects will go into not collecting state.

 

If there are no TVS MPs present in Aria Ops integration/repository page, we can delete these objects from Suite-API using the below steps:

1. Open Aria Operations Suite-api page. <https://vrops FQDN/suite-api>
2. On that Under the Adapters section . find the below GET API.
   
   
3. Click on the lock on the right and authorize with admin credentials.
4. Click on 'Try it out ' and provide the ID of the adapter form Inventory management page. 
   
5. Click on execute and verify in the response that it is the TVL adapter.
6. Then scroll down to the delete API call.
   
7. click 'Try it out' provide the ID again and in delete resources, provide 'yes'
8. This should delete the object that is causing the alert

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