Host upgrade is failing with error "Host cannot download files from VMware vSphere Lifecycle Manager patch store".
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Host upgrade is failing with error "Host cannot download files from VMware vSphere Lifecycle Manager patch store".

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Article ID: 394711

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

  • vCenter UI shows error "Host cannot download files from VMware vSphere Lifecycle Manager patch store. Check the network connected firewall setup, and check esxupdate logs for details."



  • Host is unable to resolve fqdn of vCenter. Nslookup fails.
    • [root@esx:~] nslookup <vCenter_URL>

Environment

  • VMware vSphere ESXi

Cause

Correct DNS server is not configured on host.

Resolution

  • Check DNS configuration on host.
    • [root@esx:~] cat /etc/hosts
    • [root@esx:~] cat /etc/resolv.conf
  • Add correct DNS server configuration on host and ensure it is able to resolve vCenter FQDN.

Additional Information

Refer to the following KB for steps to validate DNS configuration -
How to troubleshoot DNS and hostname resolution related issues

If the issue is still present refer to following KB for further troubleshooting steps -
"Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."