Validation of a Credential User in WCC

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

In WCC Credential Tab, the validation of a Credential User fails with error in the $CA_WCC_INSTALL_LOCATION/log/application/config/configui.log;

ERROR #VerificationManager # Exception caught trying to login to AutoSys server (hostname): E180011 Login failed using: User=username Password=<hidden>

 

Environment

Release: All Supported Versions
Component: Workload Automation Autosys - UWCC

Resolution

Verify that the provided credentials are valid on the Workload Automation Agent server.

• Navigate to agent installation directory. For example,
  • cd /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT
• Run agent password utility to encrypt the user password;
  • ./password <user password>
• Run agent chkusr utility to test the user's credentials;
  • ./chkusr <credential username> <encrypted password>
• Should return "User and Password okay"

If this is not the case, then the problem could be that username doesn’t exist on Autosys and/or password is invalid.