How to Verify Validation of a Credential User in WCC?

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

If the validation of a Credential User fails under the Credentials Tab in WCC, verify that the provided credentials are valid on the WA Agent server.

Environment

Release: All Supported Versions
Component: UWCC

Cause

You should see the following message in the $CA_WCC_INSTALL_LOCATION/log/application/config/configui.log

ERROR #VerificationManager # Exception caught trying to login to AutoSys server (hostname): E180011 Login failed using: User=username Password=<hidden>

 

Resolution

On your WA Agent server:

1) Navigate to /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT directory

2) Run ./password <cred user password>

3) Run ./chkusr <cred username> <encrypted password>

Should return "User and Password okay"

 

If this is not the case, then the problem could be that username doesn’t exist on AE and/or password is invalid.