Why Are Released Messages Being Submitted as Misidentified Spam?

Products

• Messaging Gateway

Issue/Introduction

The messages released from the spam quarantine are automatically submitted to Symantec as misidentified spam.

Cause

This behavior is due to the Customer-Specific Spam Submissions feature being enabled, along with the "Submit to Symantec Security Response" option being checked under:

Spam > Settings > Quarantine Settings

When this setting is active, any message released from quarantine is automatically submitted to Symantec for further analysis as a potential false positive.

Resolution

To prevent automatic submissions and switch to manual control:

1. Go to Spam > Settings > Quarantine Settings

2. Uncheck "Submit to Symantec Security Response"

With this option disabled, messages will only be submitted to Symantec Security Response when done so manually.