UR Installation Error: Windows error 2 occurred while loading java VM.

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

UR installation error: windows error 2 occurred while loading the java VM.

<Please see attached file for image>

Also, getting below error :

<Please see attached file for image>

Cause

• Starting at Java 1.8.0_60, the JAVA.EXE internal build is returned as "600" rather than "60".  The Install Anywhere Windows installer does not recognize this new format, preventing installation of Web Viewer. 

Environment

• UIM: 8.x
• UR: 8.x
• OS version: Windows 2012

Resolution

• To get this to work download and install JRE version between 1.7.0_06 and 1.7.0_51.
• Then run the installer from the command line with the following parameters

InstallUR.exe LAX_VM "c:\program files\java\jre7\bin\java.exe"

 

Additional Information

Install Java 7u51 and set compatibility to Windows 8 (this is only needed if OS is 2012).