UR Installation Error: Windows error 2 occurred while loading java VM.

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Article ID: 39464

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Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

UR installation error: windows error 2 occurred while loading the java VM.

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User-added image

Also, getting below error :

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UR-Installation-Error.JPG

Cause

  • Starting at Java 1.8.0_60, the JAVA.EXE internal build is returned as "600" rather than "60".  The Install Anywhere Windows installer does not recognize this new format, preventing installation of Web Viewer. 

Environment

  • UIM: 8.x
  • UR: 8.x
  • OS version: Windows 2012

Resolution

  • To get this to work download and install JRE version between 1.7.0_06 and 1.7.0_51.
  • Then run the installer from the command line with the following parameters
InstallUR.exe LAX_VM "c:\program files\java\jre7\bin\java.exe"

 

Additional Information

Install Java 7u51 and set compatibility to Windows 8 (this is only needed if OS is 2012).

Attachments

1558700007689000039464_sktwi1f5rjvs16jyp.jpeg get_app
1558700005741000039464_sktwi1f5rjvs16jyo.jpeg get_app
1558700003922000039464_sktwi1f5rjvs16jyn.jpeg get_app