UR Installation Error: Windows error 2 occurred while loading java VM.

Article Id: 39464
Status: Published
Updated On: 04-07-2018 08:00
Legacy Id: TEC1779681
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES
Issue/Introduction:

UR installation error: windows error 2 occurred while loading the java VM.

<Please see attached file for image>

User-added image

Also, getting below error :

<Please see attached file for image>

UR-Installation-Error.JPG

Cause:

  • Starting at Java 1.8.0_60, the JAVA.EXE internal build is returned as "600" rather than "60".  The Install Anywhere Windows installer does not recognize this new format, preventing installation of Web Viewer. 

Environment:

  • UIM: 8.x
  • UR: 8.x
  • OS version: Windows 2012

Resolution:

  • To get this to work download and install JRE version between 1.7.0_06 and 1.7.0_51.
  • Then run the installer from the command line with the following parameters
InstallUR.exe LAX_VM "c:\program files\java\jre7\bin\java.exe"

 

Additional Information:

Install Java 7u51 and set compatibility to Windows 8 (this is only needed if OS is 2012).

insert_drive_file 1558700007689000039464_sktwi1f5rjvs16jyp.jpeg
arrow_downward Download
insert_drive_file 1558700005741000039464_sktwi1f5rjvs16jyo.jpeg
arrow_downward Download
insert_drive_file 1558700003922000039464_sktwi1f5rjvs16jyn.jpeg
arrow_downward Download