SPC-OCC-10747: Error capturing configuration for host: Failure.

Products

• Network Observability
• Spectrum

Issue/Introduction

Receiving Error SPC-OCC-10747: Error capturing configuration for host: Failure when trying to capture the configuration of a Cisco ASA firewall using a custom device family. 

Environment

DX NetOps Spectrum: All Releases.

Cause

After enabling debug in the $SPECROOT/NCM/config.xml file the following error was seen in the $SPECROOT/NCM/logs/debug/debug.txt

DeviceName# enable
           ^
ERROR: % Invalid input detected at '^' marker.

Resolution

NCM was trying to run the enable command and that was failing as the device was already in enable model. The customer configured an enable password on the device family. Removing the enable password from the custom device family resolved the issue.