Email sending from Workpoint has stopped after upgrade to 12.6 SP6 and above
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Email sending from Workpoint has stopped after upgrade to 12.6 SP6 and above


Article ID: 39449


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


After upgrading to Identity Manager 12.6.6 and above, emails from Workpoint workflow are no longer being sent.


Release: CAIDMB99000-12.6.8-Identity Manager-B to B


The version Workpoint Workflow in Identity Manager 12.6.6 onwards is 3.5.2 which differs from previous Identity Manager releases.

In this Workpoint version the configuration of the monitors is not done through the file, but rather by the wpQmonitor.xml in the same location (..\Identity Manager\IAM Suite\Identity Manager\tools\Workpoint\conf)



Edit wpQmonitor.xml and search for the string 'MailQ Monitor'.

Enter the relevant fields for Mail Monitoring.

If your SMTP server does not require a username and password in order to login, then these fields need to be removed.

Make sure to set the auto-start and notify to 'true'.


Additional Information

 For additional details please refer to the CA Identity Manager bookshelf and the Workpoint documentation located in the Identity Manager tools folder.