Salt Process is unresponsive in Cloud Proxy Operations

Products

• VMware Aria Suite

Issue/Introduction

During application monitoring operations such as bootstrapping, activating application plugins, and updating content in the Cloud Proxy, the Salt process may become unresponsive.

This issue results in longer processing times and, ultimately, operational failures for end-users.

Common symptoms include error messages in the Salt master log.

Error Message 1
Cloud Proxy VM: Path of the log file : /data1/ucp-salt/master
2024-02-26 17:08:14,632 [salt.client :1903][ERROR ][161279] Message timed out
2024-02-26 17:12:18,144 [salt.master :1642][ERROR ][130] Received minion error from [<UUID>_<MOID>]: The minion function caused an exception
2024-02-26 17:12:18,148 [salt.master :1642][ERROR ][133] Received minion error from [<UUID>_<MOID>]: The minion function caused an exception.

 

Error Message 2
2024-05-29 05:05:07,026 [salt.transport.zeromq:328 ][ERROR ][171547] ReqServer clients tcp://0.0.0.0:4506
2024-05-29 05:05:07,043 [salt.transport.zeromq:330 ][ERROR ][171547] ReqServer workers ipc:///var/run/salt/master/workers.ipc

Environment

Aria Operations 8.18.x

Resolution

Solution 1: Restart the Salt Master container

To resolve this issue, stop and restart the `ucp-controlplane-saltmaster` container using the following commands:

1. ssh to cloud proxy virtual machine
2. docker stop ucp-controlplane-saltmaster
3. docker start ucp-controlplane-saltmaster
4. Check the status of the container using the below command. It should be up.
   docker ps -a --filter "name =ucp-controlplane-saltmaster"

Solution 2: Recreate the Salt Master container.
If solution 1 does not work in your environment, you can attempt to recreate the container using the below steps

1. ssh to cloud proxy virtual machine
2. ./ucp/ ucp-config-scripts/ucp-firstboot.sh -a cleanup_dockers
3. ./ucp/ ucp-config-scripts/ucp-firstboot.sh
4. Check the status of the container using the below command. It should be created and up.
   docker ps -a --filter "name =ucp-controlplane-saltmaster"

Recommendation:
After restarting the ‘ucp-controlplane-saltmaster’ container, if you need to perform ARC operations in bulk, it is recommended to do so in batches of 50 to prevent further issues.