Hotfix for LiveUpdate Log Generation and Credential Configuration Issues on VIP Enterprise Gateway 9.11

Products

• VIP Service

Issue/Introduction

A customer has reported excessive logging from their VIP Enterprise Gateway servers related to LiveUpdate. The logs are specifically tied to the <Example user> account, which is currently configured for LiveUpdate tasks. The customer plans to transition to a dedicated Service Account for performing LiveUpdate operations instead of the default admin account.

Notably, it was observed that automatic LiveUpdate operations triggered at midnight are still using the local admin account instead of the SYSTEM account or the newly configured service account. This behavior has led to confusion and unwanted log generation.

Environment

Symantec VIP Enterprise Gateway 9.11 (Windows and Linux)

Cause

This issue was found in VIP Enterprise Gateway 9.11, where:

• The LiveUpdate service credentials could not be changed as expected.

• The system fails to handle LiveUpdate correctly when the update server URL is set with HTTPS on port 443.

Resolution

Hotfix Package

File Name: VIP_EG9_11_LiveUpdate_BRCMVIP-7594_BRCMVIP-7636.zip
Contents: Platform-specific binaries for Windows and Linux

Important:

• This hotfix is only applicable to VIP Enterprise Gateway version 9.11.

• Do not apply this patch to any other version.

Installation Instructions:

1. Download the zip file from attachment.

2. Extract the contents based on your platform:

   • For Windows, use the binary located in the /windows folder.

   • For Linux, use the binary in the /linux folder.

3. Follow the platform-specific README instructions included in the zip file to apply the patch.

4. Restart the VIP Enterprise Gateway service after applying the patch.

Post-Installation Verification:

• Ensure that the LiveUpdate logs are now being generated under the expected service account.

• Confirm that scheduled updates (e.g., midnight) also reflect the use of the service account (if configured correctly).

Contact Support:
If you encounter any issues while applying the hotfix or need additional guidance, please contact https://support.broadcom.com.