Destination settings are not imported from CABI 3.x to 4.1 SP3 server by Upgrade Management Tool.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

We imported all CABI contents from 3.x to 4.1 SP3 by Upgrade Management Tool. However, the Server's Destination settings are not imported. Is this working by design? What contents are not imported by Upgrade Management Tool?

 

Answer:

The following contents are NOT imported by Upgrade Management Tool. You need to configure them manually after CABI contents migration.

 

1) Server settings

example:

a) Destination Settings - Email setting, FTP setting and etc.

b) Properties - Command Line Parameters, such as "-Xmx", "-Xms", and etc. 

 

2) Desktop Intelligence Documents 

NOTE: A Desktop Intelligence Document does not exist in 4.0. So you need to convert a report format to another, such as Web Intelligence Document by using Report Conversion Tool. 

 

3) Audit database

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: