Error in vSphere Replication Enhanced Replication Mappings
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Error in vSphere Replication Enhanced Replication Mappings

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Article ID: 394281

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Updated On:

Products

VMware vSphere ESXi VMware Live Recovery

Issue/Introduction

Symptoms:

  • The following error is being encountered at one of the sites during the health check: Fault occurred while performing health check. Details: 'Login: Login denied. Login request is denied.; ClientConnection (client=[Source_ESXI_IP]:59937) failed login attempt'.

  • Configuring new replication using Enhanced Replication failed and remains stuck in a 'Not Active' state.

  • Existing VM will report as Not Active (RPO Violation)

  • A replication error occurred at the vSphere Replication Server for replication '###', Details: 'No connection to VR Server for virtual machine

 

Environment

VMware Live Recovery 9.x

Cause

  • If the token verification information becomes outdated or inconsistent across hbruw (hbrsrvuw) instances, causing authentication issues during enhanced replication operations.

  • From the dr-config.log  (/opt/vmware/support/logs/hms),

    ####-##-## ##:##:##.462 [srm-reactive-thread-6] WARN com. vmware.dr.ui.tools.reactive. impl. PromiseImpl -################### ########-####-####-####-############'com. vmware. srm. client. topology. impl. core.mxn.nodes. TokenProviderImpl$$Lambda/0x00007f2cc8d2c110@52729389' failed.
    com. vmware. srm. client. topology. impl. vmomi. TokenProvider$AuthenticationTokenNotAvailable: No authentication token available for SSO Server at 'https://#############.######.##.##:443/sdk'
    at com. vmware. srm. client.topology. impl. core.mxn.nodes. TokenProviderImpl. lambda$getToken$1(TokenProviderImpl.java:56)
    at com. vmware.dr.ui.tools.reactive. impl. PromiseImpl$ApplyCompletion.complete (PromiseImpl.java:239)
    at com. vmware.dr.ui. tools.reactive. impl. PromiseImpl$Result. complete (PromiseImpl. java: 41)

  • Log analysis indicates a token authentication failure occurred during the replication mapping test.

Resolution

Run below steps,

  1. Take snapshot of vSphere replication appliance on both sites.

  2. SSH into the appliance

  3. Perform a restart of hbrsrv service using 'systemctl restart hbrsrv'

  4. Re-run the Enhanced Replication mapping test from UI.
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