After changing the IP/domain of the CA Spectrum OneClick server, users are not able to log in.

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Article ID: 39426

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Updated On:

Products

CA Spectrum

Issue/Introduction

After changing the IP and/or domain of the CA Spectrum OneCick server, users are not able to log into OC and the following error shows in the tomcat log file:

Experiencing delay starting UserModelDomainList

Cause

The problem is due to the CA Spectrum Main Location Server caching mechanism storing the old value for the OneClick server.

Environment

Release:
Component:

Resolution

Stop and restart the SpectroSERVER process on the Main Location Server (MLS).