Unable to create a new custom attribute within NetOps portal

Products

• Network Observability

Issue/Introduction

When trying to create a custom attribute within NetOps portal seeing the following error

<WebServiceException>
    <LocalizedMessage>The web service request failed because the XML provided in the request’s body did not conform to the defined schema (see the documentation at ‘ports/customattributes/documentation’ for access to the schema definitions).The specific error was: "Error on line 3: cvc-complex-type.2.1: Element 'PortCustomAttributes' must have no character or element information item [children], because the type's content type is empty.".</LocalizedMessage>
</WebServiceException>

Environment

DX NetOps Performance Management All versions

Cause

custAttrPort.xml file was not copied after Data Aggregator migration in the following location /opt/IMDataAggregator/data/certifications/extensions/attributes

Resolution

You will have to restore the custAttrPort.xml within the Data aggregator in the following location/opt/IMDataAggregator/data/certifications/extensions/attributes.

Once the file is restored, please restart Data Aggregator and re-attempt the attribute creation.