Information about printers is not gathered from Windows computers

Products

• Client Management Suite

Issue/Introduction

Inventory agent version 8.7.3 fails to collect Inv_HW_Printer_Windows

Event is logged on Agent log on client side:

<event date='04/11/2025 10:02:04.1910000 +02:00' severity='8' hostName='EXAMPLE604780' source='CPrintersWindows::GetPrintersInfo()' module='InvAPI.dll' process='AeXNSAgent.exe' pid='21712' thread='4536' tickCount='3984718' >
  <![CDATA[Unable to Gather PrintersWindows Info]]>

Environment

Inventory Solution 8.7.3

Cause

Product defect

Resolution

This issue has been fixed in our ITMS 8.8 Release.

For those with ITMS 8.7.3 release:

Pointfix "Inventory_8_7_3_PF_v1" is available at CUMULATIVE POST ITMS 8.7.3 POINT FIXES