The casdgtw probe is a gateway between the CA Unified Infrastructure Management and the CA Service Desk. The probe works by subscribing to alarm assignments. If an alarm is assigned to the user specified in the probe's Setup, the alarm is entered as a Service Desk Call Request. The following information provides some technical details on the integration.
How does the CA UIM casdgtw probe pull information from SDM and/or how does SDM push information to CA UIM?
- casdgtw 2.42
- CA UIM 8.0 or higher
- CA Service Desk Manager 12.9
- CA Service Desk Manager (a.k.a. CASD or CA SDM or SDM or CA Service Desk)