Sync Issue Between NetOps Portal , and Spectrum After Upgrading to NetOps 24.3.6 Version

Products

• Network Observability

Issue/Introduction

After upgrading to 24.3.6 version, synchronisation issues occur between NetOps Portal and Spectrum. 

Environment

DX NetOps PM 24.3.6

DX NetOps Spectrum 24.3.6

Cause

This issue is caused by the web.xml file not being updated properly during the upgrade process with the following entries 

<servlet xmlns="">
<servlet-name>soapDispatcher</servlet-name>
<servlet-class>org.springframework.ws.transport.http.MessageDispatcherServlet</servlet-class>
<init-param>
<param-name>contextClass</param-name>
<param-value>org.springframework.web.context.support.AnnotationConfigWebApplicationContext</param-value>
</init-param>
<init-param>
<param-name>contextConfigLocation</param-name>
<param-value>com.netqos.jaxws.service.WebServiceConfig</param-value>
</init-param>
<init-param>
<param-name>transformWsdlLocations</param-name>
<param-value>true</param-value>
</init-param>
<load-on-startup>99</load-on-startup>
</servlet>

Resolution

To resolve this issue, you will need to replace the existing web.xml file with the updated one. The updated web.xml file can be found attached to this KB.

Steps to resolve:

1. Locate the web.xml file in the following directory: tomcat/webapps/spectrum/WEB-INF/web.xml.

2. Backup the current web.xml file for safety.

3. Replace the current web.xml file with the updated one provided in this KB and check the spectrum installation path for the following tag <param-value>C:/win32app/Spectrum/SG-Support</param-value> and update the installation path from your environment.

4. Restart the tomcat service.

Expected Outcome: Once the web.xml file is replaced, synchronisation between NetOps Portal and Spectrum will be restored, and the issue should be resolved.