Advanced Search is Failing in Service Catalog UI

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

Advanced Search is failing or hanging in Service Catalog.  It doesn't yield any results.

 

Answer:

Modify the following in the file server.xml located at %USM_HOME%\View\conf

Fine following line

<Connector port="8090" enableLookups="false" redirectPort="8443" maxThreads="400" minSpareThreads="25" connectionTimeout="15000"
      disableUploadTimeout="true" compression="on" compressionMinSize="2048"
      compressableMimeType="text/html,text/plain,text/xml,text/css,text/javascript,image/png,image/gif,image/jpeg,application/json"
      useBodyEncodingForURI="false" URIEncoding="UTF-8" server="Service Catalog" maxHttpHeaderSize="20480"/>

 

Update:

• maxThreads to 800
• connectionTimeout to 1000000

 

After making the following Changes Please restart the Service Catalog service.

 

 

 

 

 

Environment

Release: CASVCT99000-14.1-Service Catalog
Component: