How to Report Click-Time Blocked URLs in Calendar Invites

Products

• Email Security.cloud

Issue/Introduction

The standard process for submitting false positive email samples which is outlined in Submit False Positive (Anti-Spam) and  Article ID: 174218  involves submitting an email extension .eml or .msg files via the ClientNet portal or by using the "Forward as Attachment" option. However, when URLs are blocked by Click-Time Protection within calendar invites or other non-email formats, an alternate approach is required. This article outlines the necessary steps for submitting such samples.

Environment

Email Security,cloud

Resolution

To address this issue, follow the steps below:

1. Create a support case with Broadcom Support

2. Attach the calendar invite (.ics) containing the blocked URL.

3. Clearly highlight or indicate the blocked URL(s) within the invite or in the case notes.

If the same sample is available in .eml or .msg format, follow the standard false positive submission process as outlined in the KB article/ TechDoc referenced in the Introduction section.