License Failed "null" error accessing the Jaspersoft Server

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Error: License Failed null null appears when accessing the Jaspersoft Server right after its installation

Environment

Release: All
Component: Jaspersoft

Resolution

1. Delete any cached files and folders from the folder:
   %TOMCAT_HOME%\work\Catalina\localhost\reportservice\
2. Restart Jaspersoft