License Failed error message in Jaspersoft

Article Id: 39380
Status: Published
Updated On: 14-02-2018 06:55
Legacy Id: TEC1343446
Products:
CLARITY PPM FOR ITG , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , STARTER PACK-CLARITY PPM
Issue/Introduction:

Problem:

An error message might appear when accessing the Jaspersoft Server right after its installation

 

<Please see attached file for image>

license_error.jpg

Environment:

Applies to versions 14.2 and 14.3 of CA PPM

 

Resolution:

  • Delete any cached files and folders from the folder
    %TOMCAT_HOME%\work\Catalina\localhost\reportservice\
  • Restart Jaspersoft

 

Environment:

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component:

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