License Failed error message in Jaspersoft

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM On Premise

Issue/Introduction

Problem:

An error message might appear when accessing the Jaspersoft Server right after its installation

 

<Please see attached file for image>

Environment:

Applies to versions 14.2 and 14.3 of CA PPM

 

Resolution:

• Delete any cached files and folders from the folder
  %TOMCAT_HOME%\work\Catalina\localhost\reportservice\

• Restart Jaspersoft

 

Environment

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component: