Edit HTML Message feature doesn't change text color after an upgrade to 17.4.3

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

To create a new message template, go to Notifications > Message Templates and click "Create New" button.  Fill in all the required information.  However, note that changing text color in the HTML message editor doesn't currently work.

Environment

Release: 17.4.2 and 17.4.3.0

Components: CA Service Desk Manager

Resolution

The issue occurred in versions 17.4.2 and 17.4.3, but it's fixed in 17.4.4.0, as shown below.  We recommend upgrading to 17.4.4.0.