Upgrading to 14.1 GA failure.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When performing an upgrade to 14.1 the following error occurs:

'Cannot find $NX_ROOT. Variable not set.'

Resolution:

When upgrading to 14.1 and the following error is seen:

'Cannot find $NX_ROOT. Variable not set.'

This can be resolved by performing the following steps:

-Go to your main drive where Windows itself is installed. This is typically your C:\ drive by default.

-Once you are in your default Windows drive go to your Windows folder.

-Once there scroll down until you see a Paradigm.ini file. Please open it in a notepad file.

-Once the paradigm.ini file is open you can change the $NX_ROOT and $NX_LOCAL to point to where you have service desk installed.

• Ex: NX_ROOT=C:/PROGRA~2/CA/SERVIC~1
• Ex: NX_LOCAL=C:/PROGRA~2/CA/SERVIC~1

-Once the paradigm.ini points to the correct directories for your $NX_ROOT and $NX_LOCAL save it and close out of the file and try the upgrade again. This should help fix the upgrade error that was being received.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: