Issue:
When performing an upgrade to 14.1 the following error occurs:
'Cannot find $NX_ROOT. Variable not set.'
Resolution:
When upgrading to 14.1 and the following error is seen:
'Cannot find $NX_ROOT. Variable not set.'
This can be resolved by performing the following steps:
-Go to your main drive where Windows itself is installed. This is typically your C:\ drive by default.
-Once you are in your default Windows drive go to your Windows folder.
-Once there scroll down until you see a Paradigm.ini file. Please open it in a notepad file.
-Once the paradigm.ini file is open you can change the $NX_ROOT and $NX_LOCAL to point to where you have service desk installed.
-Once the paradigm.ini points to the correct directories for your $NX_ROOT and $NX_LOCAL save it and close out of the file and try the upgrade again. This should help fix the upgrade error that was being received.