CloudHealth New Experience - Support FAQ

Products

• CloudHealth

Issue/Introduction

Thank you for evaluating the CloudHealth New Experience user interface during its initial release. 

During the initial release, please report any issues encountered following the guidelines shared in this article to ensure your feedback is captured and routed appropriately.

We will also update this article with common known issues over time.

Resolution

Q. How do I report a problem with the New Experience?

A. Please follow these steps:

1. Open a new support case on the Support Portal
2. Select "CloudHealth" as the Product and "New Experience" as the Component.

Q. What details should I provide the Support team when logging a case?

A. Please provide the following details when logging a case for the New Experience:

1. The Customer Tenant/Org Name and ID.
2. A detailed description of the issue, including any report links and screenshots which help illustrate the issue.
3. If the feature experiencing an issue is also available in the Classic CloudHealth view, please
   • Validate if the same issue is occurring in the Classic view.
   • If the issue also occurs in the Classic view, consider logging a case directly under the relevant Component instead of selecting "New Experience" as the Component.
   • Please mention if an issue is occurring in both the classic and new views when logging the case.

Q. How do I provide product feedback (Ideas/Enhancements) during the initial launch?

A. There are several options for providing product feedback:

 

1. Use the built-in Provide Feedback button within the New Experience UI. This is available on the home section towards the top right -
2. If you have an assigned customer success team, reach out to them directly.
3. If you do not have an assigned customer success team, email this alias: [email protected]
4. Log a support request using the same details as outlined above, and a member of the support team will log the feedback on your behalf.

Additional resources:  Support Knowledge Base

The CloudHealth Support team plans to add new Knowledge articles over the coming weeks to address common questions and issues observed during the initial launch. We recommend searching the Support Knowledge Base using "New Experience" as a search term periodically to check for knowledge.

A list of useful KB articles is also available below and will be updated over time:

• CloudHealth New Experience - Services currently supported under Recommendations / Rightsizing