Detail screen of a ticket will be broken when it is created by Maileater

Products

• CA Service Desk Manager

Issue/Introduction

If a ticket is created by an email in HTML format with "%htmldescription=", tabs of a ticket detail screen will be broken. The size of the tabs is too large. 

The problem does not occur if the ticket detail screen is opened in edit mode. 

Environment

Service Desk Manager 17.4.3 and 17.4.4

Resolution

The problem will be fixed by the next RU patch, RU5.

Workaround: Open tickets in edit mode and click on <Save> button to re-save the ticket.