vSphere 8 License Inventory Displaying "No Items Found" – License information not displaying for vSphere 8

Products

• VMware vCenter Server

Issue/Introduction

Users of vSphere 8 have reported an issue where the license inventory displays as incomplete, showing "No items found," despite successful login as an administrator. This issue was observed with both the primary administrator account ([email protected] ) and a user explicitly assigned the "License Administrator" global permission. The problem appears to be isolated to the vSphere client interface and does not indicate a fundamental licensing or permission failure.

"License information not displaying for vSphere 8"

Environment

VMware vCenter 8.x

Cause

The root cause of this issue is believed to be a transient user interface (UI) caching problem within the vSphere client. The caching behavior may be influenced by factors such as browser configuration and window size, potentially exacerbated by a full-screen browser window. The spontaneous resolution of the problem strongly suggests a UI-level anomaly rather than a systemic configuration error.

Resolution

Currently, no specific action is required to permanently resolve this issue, as it appears to be intermittent. However, users experiencing similar UI anomalies should attempt the following: 

     Refresh Browser: Perform a hard refresh of the web browser. This can typically be achieved by pressing Ctrl+F5 (Windows) or Cmd+Shift+R (macOS).
     Adjust Browser Window Size: Reduce the browser window size, especially if the window is currently maximized or in full-screen mode.
     
If the above does not help open a Broadcom Support Case.

Additional Information

The following CLI command can be used to verify administrator group membership and permissions, which may be helpful for future troubleshooting:

/usr/lib/vmware-vmafd/bin/dir-cli group list --name administrators

This command provides a list of users belonging to the "administrators" group, confirming their administrative privileges. While not directly related to the license inventory display issue, it serves as a valuable diagnostic tool for verifying user permissions within the vCenter Server environment.