Receive "Unable to generate file. moRef" error when attempting to export SRM configuration

Products

• VMware Live Recovery

Issue/Introduction

When trying to export the SRM configuration, you receive the following error:

'Unable to generate file: moRef'

Environment

Site Recovery Manager 8.8 and above

Cause

Reviewing the SRM configuration, the Storage Replication Adapters were not populated.

When exporting the SRM configuration, the Storage Replication Adapter information is captured and included in the export xml file.

Since the SRA information was missing from the SRM UI (due to SRA logs being full), we were seeing the 'Unable to generate file: moRef' error.

Resolution

To resolve this issue, please follow the steps in the KB article below to clean up the SRA logs on both SRM appliances:

SRM services stop due to unmanaged SRA log files