Searching users in Advanced Authentication

Products

• CA Risk Authentication

Issue/Introduction

This KB article provide guidance to search users in Advanced Authentication Admin console.

Environment

Advanced Authentication Admin console

Resolution

To search for users with the specified criteria

• Ensure that you are logged in with the appropriate scope
• Activate the Users and Administrators tab.
• Under the Manage Users and Administrators section, click the Search Users and Administrators link to display the Search Users and Administrators page.
• Specify the search criteria to display the list of users. You can:
  • Search for users by specifying the partial or complete information of the user in the fields on this page. Specifying partial information in the fields works only if the fields are not marked for encryption. If any of the fields on this page have been marked for encryption, then specify the complete value for the search to function properly.
  • Search for users by specifying the Display Name of the organization.
  • Search for users by not specifying any criteria and just clicking Search. If the user base is big then it is not recommended to specify the username and Organization.
  • Click the Advanced Search link to display the Advanced Search page to search for users by specifying their Status or Role.
• Specify the required details of the users and click Search. A list of users matching the search criteria appears.

Note: As long as you do not need to create, update, activate, or deactivate a user, you do not need privileges to search. However, you are to have the scope over the organization that the target user belongs to. For example, a GA from one organization can search for users in another organization, if that organization is in their purview.