ESXi remediation fails with generic "missing dependencies" message HTI_bootbank_hti-upgrade-vib

Products

• VMware vSphere ESXi

Issue/Introduction

• After initiating the host remediation from vCenter, error message :
  • The upgrade has VIBs that are missing dependencies. Remove the VIBs or use Image. Builder to create a custom upgrade ISO image that contains the missing dependencies, and try to upgrade again.

 

• Can see below in vCenter log location : /var/log/vmware/vmware-updatemgr/vum-server in vmware-vum-server-#.log: 

YYY-MM-DDT##:##:## error vmware-vum-server[11160] [Originator@6876 sub=VciClusterRemediateCheckTask.VciClusterRemediateCheckTask{879}] [vciClusterRemediateCheckTask 166] Found incompatible software config on host: ESXi.###.###, host Id: host-####, error: Fault cause: integrity.fault.HostUpgradeIncompatibleSoftwareConfig^M
-->  hostName = "ESXi.###.###"^M
-->     value = "ESXi.###.###"^M

• Can see below in ESXi log location : var/log/ review current vau.log

 <test>
-->   <name>MISSING_DEPENDENCY_VIBS</name>
-->   <expected>
-->
-->   </expected>
-->   <found>
-->    <value>HTI_bootbank_hti-upgrade-vib_1.4.0-6OEM.703.0.0.20842708</value>
-->    <value>NEC_bootbank_nec-upgrade_7.0-02</value>
-->   </found>
-->   <result>ERROR</result>
-->  </test>

Environment

vSphere 7.x

vSphere 8.x

Cause

Remediation task found VIB that are not in use and not compatible with scanned image.

Resolution

1. Take config backup of the ESXi host : To backup the ESXi configuration
2. Take SSH session to the affected ESXi host. Ref KB: Using ESXi Shell in ESXi
   • Confirm that the VIB is not in use using below command in ESX CLI.
     
     • For storage drivers, use: 
       
       • esxcli storage core adapter list | grep -i <vib_name>
     • For network drivers, use:
       
       • esxcli network nic list | grep -i <vib_name>
3. If they are not in use follow this article to remove them : Instructions for uninstalling third-party VIBs from an ESXi host.
4. Reboot the ESXi host.
5. Check the compliance and remediate the host.

Additional Information

vSphere Lifecycle Manager Image Compliance check fails with Error: Host not compatible with the image, or Downgrades of manually added Component