Missing MAC and IP Address on Linux machines

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

On some Linux machines, IP Address and MAC Address are empty.
Example :

Environment

Client Automation - All versions

Cause

This problem could occur if net-tools package is not installed.
net-tools package provides ifconfig command which is used by Client Automation to collect network information like MAC and IP Address.

Resolution

Install net-tools package on the Linux machine and execute this command :
caf register all

yum command could be used to find and install the net-tools package

 

Examples :

• On Red Hat Enterprise Linux 8.5 :
  net-tools-2.0-0.52.20160912git.el8.x86_64
  
  
• on RedHat Enterprise 8.9 :
  net-tools-2.0-0.52.20160912git.el8.x86_64
  
  
• On RedHat Enterprise 9.2 :
  net-tools-2.0-0.62.20160912git.el9.x86_64
  
  
• On RedHat Enterprise 9.5 :
  net-tools-2.0-0.64.20160912git.el9.x86_64
  
  
• On CentOS 9 :
  net-tools-2.0-0.64.20160912git.el9.x86_64
  
  
• On SUSE Linux Enterprise Server 15 SP4 :
  package name is net-tools-deprecated
  
  
• On Ubtuntu 22 : 
  package name is net-tools