Updating the Certificate Used for Single Sign-On (SSO)

Products

• Email Security.cloud

Issue/Introduction

You may receive a notification email like the following:

You’re receiving this notification because your email address is associated with BroadCom_Enterprise_SSO.
The certificate used for single sign-on to BroadCom_Enterprise_SSO is going to expire in 7 days on April 9, 2025, at 04:00 UTC

This notification is sent to customers whose SAML certificate used for single sign-on is about to expire. It is a call to action to renew the certificate to avoid service disruption.

Resolution

To update the expiring SAML certificate, follow these steps:

1. Create a new SAML certificate in your identity provider (IdP).

2. Activate the new certificate.

3. Download the updated metadata XML file.

4. Log a case with Broadcom Support and attach the XML file.

5. Broadcom Support will upload the new metadata to the system and the case will be updated with the confirmed committed action. 

Additional Information

• This change may require downtime, as activating the new certificate will deactivate the old one.
• We recommend carefully planning this activity to minimize any potential disruption to user access.
• If you need assistance or have any questions, please reach out to Broadcom Support.