Updating the Certificate Used for Single Sign-On (SSO)

Products

• Email Security.cloud

Issue/Introduction

You may receive a notification email like the following:

You’re receiving this notification because your email address is associated with BroadCom_Enterprise_SSO.
The certificate used for single sign-on to BroadCom_Enterprise_SSO is going to expire in 7 days on April 9, 2025, at 04:00 UTC

This notification is sent to customers whose SAML certificate used for single sign-on is about to expire. It is a call to action to renew the certificate to avoid service disruption.

Resolution

To update the expiring SAML certificate, follow these steps:

1. Create a new SAML certificate in your identity provider (IdP).

2. Activate the new certificate.

3. Download the updated metadata XML file.

4. Log a case with Broadcom Support and attach the XML file.

5. Broadcom Support will upload the new metadata to the system and notify you once the update is complete.

Additional Information

• This change may require downtime, as activating the new certificate will deactivate the old one.
• We recommend carefully planning this activity to minimize any potential disruption to user access.
• If you need assistance or have any questions, please reach out to Broadcom Support.