Alert "The vCenter app health is affected" with symptom "vCenter appliance health service is down" triggers alert in Aria Operations 8.18.x
Article ID: 393525
Updated On:
Products
VMware Aria Suite
Issue/Introduction
In Aria Operations 8.18.x, an alert stating "The vCenter App Health is Affected" is being triggered.
Upon reviewing the symptoms, it is observed that the alert is associated with the
Service | Availability metric, indicating potential availability issues with the vCenter application service.Environment
Aria Operations 8.18.x
Cause
The alert was triggered based on the
Service | Availability metric. When this metric reports a value of 0, it indicates that the corresponding service on the vCenter is down, leading to the alert in Aria Operations.Resolution
No direct action is required within Aria Operations, as it is only reporting metrics received from the vCenter appliance.
To resolve the issue, verify the service status directly on the vCenter appliance, as the availability metric is sourced from there. In this specific case, the
Service | Availability metric for the "system" and "mem" services showed fluctuations, going up and down, indicating intermittent availability at the vCenter level.Further investigation should be carried out on the vCenter appliance to determine the root cause of the service interruptions.
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