Alert "The vCenter app health is affected" with symptom "vCenter appliance health service is down" triggers alert in Aria Operations 8.18.x
Article ID: 393525
Updated On:
Products
Issue/Introduction
Service | Availability metric, indicating potential availability issues with the vCenter application service.Environment
Cause
The alert is triggered based on the Service | Availability metric. When this metric reports a value of 0, it indicates that the corresponding service on the vCenter is down, which leads to the generation of the alert in Aria Operations.
Resolution
No direct action is required within Aria Operations, as the application is accurately reporting the health metrics received from the vCenter appliance. To resolve the issue, you must verify the appliance health directly on the vCenter Server.
In Aria Operations, these alerts are related to an object type: vCenter Appliance Service [VMware Infrastructure Health]. There are different availability metrics for each different service. The Service | Availability metric maps to vCenter Appliance Management Interface (VAMI) health components rather than individual daemon services. For example:
- If the metric indicates issues with
system, it refers to the Overall Health of the vCenter appliance. - If the metric indicates issues with
mem, it refers to the Memory Usage Health of the vCenter appliance.
Troubleshooting Steps
- Log in to the vCenter VAMI interface at
https://<vcenter-ip-or-fqdn>:5480. - Investigate specific health warnings and alerts within the VAMI dashboard.
- Perform further troubleshooting on the vCenter appliance to determine the root cause of resource fluctuations or health state changes observed in the VAMI.
Additional Information
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