configuring a user in SOI SMTP settings

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

In SOI SMTP configuration page, there is no field for "user" configuration - there is only "SMTP email from" field, which does not allow you to enter a user without @domain.com

 

 

Environment

SOI 4.2 CUX

SMTP configuration 

Resolution

A user and password can be configured directly in the SOI email configuration file located in the below locations: 

CA\SOI\tomcat\custom\email-config.xml

CA\SOI\SamUI\custom\email-config.xml

 

The following rows need to be updated: 

<smtp-password>password</smpt-password>

<smtp-mail-from>username</smtp-mail-from>

You can encrypt the password using the command below -

CA\SOI\Tools>EncryptSAMCreds.bat <plain-password>

 

 

 

IMPORTANT: after saving a file, you must restart all SOI services, so a new config can kick in.