No Word Wrap in Scratchpad within profile browser page.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

Word wrap in Scratchpad does not work Within profile browser window.. Other text fields (e.g., Activity descriptions, Incident description, etc.) are still working on other pages.

Reproduce Steps:
1)Logon as Administrator or Analyst in Service Desk.
2)In Service Desk tab menu View >Quick Profile.
3)Type in Scratchpad text box will continue in one line beyond the visible area.

Result:  The text content will continue to keep in a single line like below. It should go to 2nd line or 3rd line when word wrap function properly.

 

<Please see attached file for image>

 

 Resolution: 

The correction to this problem should be available via a test fix patch for problem # 3489 - WIN-SCRATCHPAD MAY NOT WRAP THE TEXT FOR ANALYST.
Please open a Technical Support case to request it if desired.

 

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: