Word wrap in Scratchpad does not work Within profile browser window.. Other text fields (e.g., Activity descriptions, Incident description, etc.) are still working on other pages.
1)Logon as Administrator or Analyst in Service Desk.
2)In Service Desk tab menu View >Quick Profile.
3)Type in Scratchpad text box will continue in one line beyond the visible area.
Result: The text content will continue to keep in a single line like below. It should go to 2nd line or 3rd line when word wrap function properly.
<Please see attached file for image>
The correction to this problem should be available via a test fix patch for problem # 3489 - WIN-SCRATCHPAD MAY NOT WRAP THE TEXT FOR ANALYST.
Please open a Technical Support case to request it if desired.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License