Opening a Clarity project in MSP is crashing

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The user opens a project from Clarity in MSP.  'Connecting to PPM' is seen on the bottom right side but after some time MSP shows 'Not Responding'.  It then closes and tries to reopen the project where the login prompt will appear.

There are no errors logged in Clarity.

Cause

There was an issue with the MSP save location having a OneDrive path

Resolution

Moved the Microsoft Project save location to a local drive.

Additional Information

At times, MSP continues to work if you move the save location back to the OneDrive path.