CA Service Desk Manager (CA SDM) and CA Business Intelligence (CABI) integration fails with error "The client clock skew is too big (FWB 00023)...."

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Article ID: 3934

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

CA SDM and CABI integration fails with error "The client clock skew is too big (FWB 00023)...."

<Please see attached file for image>

Figure 1

Environment

CA SDM 12.6, 12.7 and 12.9CA CABI 3.xAll Supported Windows Operating Systems

Resolution

  1. Login to the CABI Central Management Console (CMC) with a CABI Administrator account 

  2. Click on AUTHENTICATION -> ENTERPRISE 

  3. Change the TRUSTED LOGON REQUEST timeout to 0

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKT9AAO" alt="Figure 2" width="650" height="496">

  4. Click UPDATE

Attachments

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