Is it possible to set a different session timeout for a specific group of users in CA Service Desk Manager (SDM)?

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Article ID: 39338

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question: 

Is it possible to set a different session timeout for a specific group of users in CA Service Desk Manager (SDM)?

Environment:  

This is applicable to SDM r12.x and 14.1.

Answer: 

Currently SDM allows setting web sessions timeout for the whole application only, indicating it is not possible to set a timeout for specific users or groups.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: