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Resources missing from Default folder after 14.1 install.


Article ID: 39335


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Service Desk Manager


After performing a clean installation for 14.1 SDM users may experience the following error where no htmpl files are created in your default directory which is found here: 



Release: SDMU0M99000-14.1-Service Desk Manager-Full License


To resolve this issue, you will need go to $NX_ROOT\site folder and open your file.  

Once you have your file opened in notepad you will see a line in the file that says the following: 


You will need to change the '1' to a '0' in the file itself and save it. Once the file is saved and the resources.created now reads as follows: 


You will then have to open up a command prompt as an administrator and run 'pdm.configure.' Run through the entire configuration once again and you're resources should be re-created in your $NX_ROOT\bopcfg\www\htmpl\default directory.