Improvements in reporting of Windows per-user services

Products

• IT Management Suite
• Inventory Solution

Issue/Introduction

Modern Windows operating systems (Win10 and later) allow unique instances of services for each user. When a user signs in to Windows, the Operating System creates per-user services. These services are stopped and deleted when the user signs out.
Each per-user service is generated based on a service template, and each has a unique name (a hash suffix is added to the service template name):

You are struggling with your summary report because dataclasses are contaminated with unique service names.

Our reports also affected by this like in this example:

Since these services are dynamically created/disposed our inventory will keep changing and never reflect accurate information.

Is there a way to ignore and skip these dynamic user session service names?

Environment

ITMS 8.7.3

Resolution

Starting with our ITMS 8.7.3 Release (see Release Notes), you can avoid this dilemma.

Now, per-user services are not reported by default to the dataclass "AeX AC NT Services" collected by Basic Inventory and to the dataclass "OS Service Windows" collected by Inventory task or policy.

Note: Service templates are still reported to the Basic Inventory dataclass "AeX AC NT Services".