Populating the Ticket ID field for alarms in the UIM OC Alarm Console
Article ID: 393211
Updated On:
Products
Issue/Introduction
The UIM documentation describes that the Ticket ID field in the Alarm Console is automatically populated when integrated with ServiceNow.
Is there a way to populate this field outside of a ServiceNow integration?
Environment
- UIM 23.4CU3
- OC 23.4CU3
Resolution
The Ticket ID field can not be directly changed. It is populated by a combination of the "Custom 4" and "Custom 5" fields.
When the Custom 4 (custom_4 or in nas alarm enrichment rules, udata.custom_4) field is populated, the Ticket ID field is also populated with the text. When the Custom 5 field is populated with a valid URL, the link in the Ticket ID field will use that URL.
Changing these fields can be done using the UIMAPI or using LUA scripting.
The following articles describe how you can do this using your chosen method:
- Use UIMAPI to update a custom field for an alarm
- How to change custom fields using LUA and the nas auto operator
For further information on using the custom fields, please refer to the following techdocs:
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