BareMetal Orchestrator is Degraded/Down Alarm

Products

• VMware vDefend Firewall
• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

You are seeing an alarm with the description "Baremetal Service - <orchestratorId> is degraded" in the SSP UI

Environment

vDefend SSP >= 5.1

Cause

The Baremetal Orchestrator service is unable to start or maintain stable operation due to connectivity issues with its dependent services or underlying infrastructure problems causing repeated service failures.

Resolution

Steps to resolve:

1. Try restarting the deployment. This should resolve any transient issues.

   1. Log in to the SSPI shell as the 'sysadmin' user..

   2. Run the following command to restart the deployment:

      k rollout restart deployment baremetal-orchestrator -n nsxi-platform

   3. Wait for approximately 5 minutes, then check if the baremetal-orchestrator pods have recovered:

      k get pods -n nsxi-platform | grep baremetal-orchestrator

   4. Wait for around 20 minutes and verify if the alarm is automatically resolved

2. If the issue is not resolved, collect the SSP Support Bundle and raise a support ticket with Broadcom for further assistance.