Patching SRM live recovery 9.0.2 to 9.0.2.2 fails on reconfigure

Products

• VMware Live Recovery

Issue/Introduction

After upgrading SRM to 9.0.2.2 reconfigure fails with the below mentioned error

ERROR
Operation Failed
Received SOAP response fault from [<SSL(<io_obj p:0x00007f8e84037070, h:13, <TCP '172.#.#.# : 41892'>, <TCP '172.#.#.# : 443'>>), /lookupservice/sdk>]: get
Operation ID: 28a35dd0-7787-473b-ac5c-f7f6327970e9

drconfig.log:

2025-03-24T15:10:07.304-04:00 info drconfig[01718] [SRM@6876 sub=vmomi.soapStub[21] opID=1d1f27a2-####-4357-####-########-configure:####] SOAP request returned HTTP failure; <SSL(<io_obj p:0x00007f8e901a0870, h:26, <TCP
'172.#.#.# : 41914'>, <TCP '172.#.#.# : 443'>>), /sdk>, method: updateExtension; code: 500(Internal Server Error); fault: (vmodl.fault.SystemError) {
-->    faultCause = (vmodl.MethodFault) {
-->       faultCause = (vmodl.MethodFault) null,
-->       faultMessage = <unset>
-->       msg = "lookup.fault.EntryNotFoundFault.summary"
-->    },
-->    faultMessage = <unset>,
-->    reason = "Undeclared fault"
-->    msg = "Received SOAP response fault from [<SSL(<io_obj p:0x00007f8e901a0870, h:26, <TCP '172.#.#.# : 41914'>, <TCP '172.#.#.# : 443'>>), /sdk>]: updateExtension
--> Method vim.ExtensionManager.updateExtension threw undeclared fault of type vmodl.MethodFault"
--> }
2025-03-24T15:10:07.314-04:00 error drconfig[01718] [SRM@6876 sub=LocalRegistrationManager opID=1d1f27a2-####-4357-####-########-configure:####] MethodFault error: Fault cause: drConfig.fault.HostUnreachableFault
-->
2025-03-24T15:10:07.315-04:00 warning drconfig[01718] [SRM@6876 sub=LocalRegistrationManager opID=1d1f27a2-####-4357-####-########-configure:####] Error while registering extension:
--> (drConfig.fault.HostUnreachableFault) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    address = "vcntr-ts2-test.local",
-->    port = "443",
-->    errorDescription = "Fault cause: vmodl.fault.SystemError
--> "
-->    msg = ""
--> }
--> [context]zKq7AVECAAQAAGz3dwEUZHJjb25maWcAACwZHGxpYnZtYWNvcmUuc28AAVQsCWRyLWNvbmZpZ3VyYXRvcgAByjEJAWVBBAHHewgCLDgCbGliZnVuY3Rpb25hbC5zbwADLSMDbGliZHItdm1vbWkuc28ABHc1HWxpYnZtb21pLnNvAASbLB2FbvsDAWxpYnZpbS10eXBlcy5zbwAGLAE
GbGlic3JtLWNmZy5zbwAGh28FBg/SAwGEBBEBWP0RAY0GEgGxKhEBDxYKAM4pNADSQjQ=[/context]
2025-03-24T15:10:07.325-04:00 info drconfig[01718] [SRM@6876 sub=vmomi.soapStub[20] opID=1d1f27a2-####-4357-####-f01557ad0e7f-configure:####] SOAP request returned HTTP failure; <SSL(<io_obj p:0x00007f8e84037070, h:13, <TCP
'172.#.#.# : 41892'>, <TCP '172.#.#.# : 443'>>), /lookupservice/sdk>, method: get; code: 500(Internal Server Error); fault: (lookup.fault.EntryNotFoundFault) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    errorMessage = "Entry with name serviceId: 487a47e3-####-410f-####-58db6717c840_com.vmware.vcDr not found.",
-->    name = "serviceId: 487a47e3-####-410f-####-58db6717c840_com.vmware.vcDr"
-->    msg = "Received SOAP response fault from [<SSL(<io_obj p:0x00007f8e84037070, h:13, <TCP '172.#.#.# : 41892'>, <TCP '172.#.#.# : 443'>>), /lookupservice/sdk>]: get
--> "

Environment

VMware vCenter Server 8.0 Update 3

VMware Live Site Recovery 9.0.2.2

Cause

Duplicate SRM roles found in ELM (Enhanced Linked Mode) vCenter

Resolution

1. Remove all the SRM roles from vCenter/s in linked mode

2. Remove com.vmware.vcDr from the vCenter MOB. Please refer Cannot remove or disable unwanted plugin from VMware vCenter Server

3. Reconfigure SRM appliance