Identity Manager console displays duplicate task tabs after task modification (Identity Manager)

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

This article addresses the occurrence of duplicate task tabs within the Identity Manager User Console. This issue typically manifests after importing custom task configurations and is caused by mismatched "Task Order" values within the role/task metadata.

Environment

Identity Manager 14.5

Cause

Duplicate tabs appear in the Identity Manager console when the "Task Order" attribute is set to a value of "0" or greater than "20," or when there is an inconsistency between task order values for tasks within the same category in RoleDefinitions.xml.

Resolution

To resolve the duplicate tabs, follow this procedure to standardize the Task Order attributes:

1. Log in to the Identity Manager User Console.
2. Navigate to Roles and Tasks > Admin Tasks > Modify Admin Task.
3. Search for and select a task that appears under the duplicate tab.
4. Navigate to the Profile tab for the selected task.
5. Set the Task Order drop-down menu to '0'.
6. Ensure that the Category Order is identical for all tasks within that same category.
7. Click Submit to save the changes.
8. Repeat steps 3 through 7 for every task listed on the duplicate tab.
9. Log out of the Identity Manager User Console and log back in to verify that the duplicate tabs have been removed.
10. If the duplicate tabs persist, restart the Identity Manager application server to clear cached metadata.

Additional Information

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