Is it possible to make attachments mandatory for a specific Request Area?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question: 

Is it possible to make attachments mandatory for a specific Request Area?

Environment:  

Applies to Service Desk Manager (SDM) 12.9 and 14.1.

Answer: 

SDM does not have such configuration to be done out of the box.

This is only possible via customization.

Additional Information:

 

For tips or assistance on how to do such customization, users can access the SDM Community:

CA Service Desk Community at CA

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: