Is it possible to make attachments mandatory for a specific Request Area?

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Article ID: 39302

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question: 

Is it possible to make attachments mandatory for a specific Request Area?

Environment:  

Applies to Service Desk Manager (SDM) 12.9 and 14.1.

Answer: 

SDM does not have such configuration to be done out of the box.

This is only possible via customization.

Additional Information:

 

For tips or assistance on how to do such customization, users can access the SDM Community:

CA Service Desk Community at CA

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: