After a fresh install of NFA 9.1, the web GUI will not load at all.
Taking a look at the services everything is Started correctly except the following: "CA Performance Center SSO", "CA NFA RibSource", "CA NFA DNS/SNMP Proxies", and the "CA NFA Collection and Poller Webservices" services.
Within the directory \CA\NFA\Portal\SSO\ the 'Logs' folder is missing.
You can create the Logs folder in this directory and try to start the service again to generate a log file. In the wrapper.log you will see the error below:
DEBUG | wrapper | 2014/12/18 17:35:59 | Allocating a console for the servic e.
DEBUG | wrapper | 2014/12/18 17:35:59 | Found console window.
STATUS | wrapper | 2014/12/18 17:35:59 | --> Wrapper Started as Service
STATUS | wrapper | 2014/12/18 17:35:59 | Java Service Wrapper Standard Edition 32-bit 3.5.7
STATUS | wrapper | 2014/12/18 17:35:59 | Copyright (C) 1999-2010 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2014/12/18 17:35:59 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2014/12/18 17:35:59 | Licensed to CA Technologies for Performance Center
STATUS | wrapper | 2014/12/18 17:35:59 |
FATAL | wrapper | 2014/12/18 17:35:59 | A signature was found in "D:\NFA\Portal\SSO\bin\PerfCenter-SSO.exe", but checksum failed: (Errorcode:0x47c320)wrapper.collect_sysinfo
FATAL | wrapper | 2014/12/18 17:35:59 | Signer Certificate: FATAL | wrapper | 2014/12/18 17:35:59 | Serial Number:
FATAL | wrapper | 2014/12/18 17:35:59 | 00 97 06 fe b5 6e 56 cc cb 66
After a fresh install of NFA 9.1, the web GUI will not load at all.
Taking a look at the services everything is Started correctly except the following: "CA Performance Center SSO", "CA NFA RibSource", "CA NFA DNS/SNMP Proxies", and the "CA NFA Collection and Poller Webservices" services.
Within the directory \CA\NFA\Portal\SSO\ the 'Logs' folder is missing.
You can create the Logs folder in this directory and try to start the service again to generate a log file. In the wrapper.log you will see the error below:
DEBUG | wrapper | 2014/12/18 17:35:59 | Allocating a console for the servic e.
DEBUG | wrapper | 2014/12/18 17:35:59 | Found console window.
STATUS | wrapper | 2014/12/18 17:35:59 | --> Wrapper Started as Service
STATUS | wrapper | 2014/12/18 17:35:59 | Java Service Wrapper Standard Edition 32-bit 3.5.7
STATUS | wrapper | 2014/12/18 17:35:59 | Copyright (C) 1999-2010 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2014/12/18 17:35:59 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2014/12/18 17:35:59 | Licensed to CA Technologies for Performance Center
STATUS | wrapper | 2014/12/18 17:35:59 |
FATAL | wrapper | 2014/12/18 17:35:59 | A signature was found in "D:\NFA\Portal\SSO\bin\PerfCenter-SSO.exe", but checksum failed: (Errorcode:0x47c320)wrapper.collect_sysinfo
FATAL | wrapper | 2014/12/18 17:35:59 | Signer Certificate: FATAL | wrapper | 2014/12/18 17:35:59 | Serial Number:
FATAL | wrapper | 2014/12/18 17:35:59 | 00 97 06 fe b5 6e 56 cc cb 66
Cause:
This is caused by the "UTN-USERFirst-Object Certificate" certificate not being installed into the "Trusted Root Certificate Authorities" which is needed by the Tanuki wrapper used by NFA for some services.
For more details see the link below. This usually occurs when the Local Security policy is too tight to allow the certificate to be installed properly.
http://wrapper.tanukisoftware.com/doc/english/troubleshooting.html#13
Below are the steps to import missing certificate properly:
**Note this can also occur with ohter NetQos products such as ADA and UCM**