New SaaS agent won't connect, Initial connection with endpoint not possible

Products

• Automic SaaS

Issue/Introduction

Starting a new SaaS agent, the agent does not connect to the system and stops running.

The log shows:

20250402/184432.122 - U02000380 Could not connect to server 'saas.servername.example.com/<unresolved>:8443'.
20250402/184432.122 - U02000074 Connecting to system 'AUTOMIC' is not possible.
20250402/184432.122 -           Initial connection with endpoint not possible. Please check your configuration.
20250402/184432.122 - U02000041 Shutdown Agent 'AGENT.NAME'.
20250402/184432.122 - U02000002 Agent 'AGENT.NAMEA' version '24.0.1+build.1741696722656' ended abnormally.

Resolution

The connection= setting in the agent ini file was pointing to {saas servername}:8443 instead of to port 443.  Updating this to look something like:

connection=saas.server.example.com:443

and starting the agent allows it to show in the AWI, be authenticated, and start up as expected.