Device remains blacklisted after deep clean even though Prevent Rediscovery is not ticked
Article ID: 392825
Updated On:
Products
Issue/Introduction
After Using Deep clean to remove a device or robot from Operator Console (OC), the system stays in blacklist even though we have not selected the "Prevent Rediscovery" Checkbox.
We are no longer able to install a robot on a sever that was deep cleaned, but we did not check the option "Prevent Rediscovery" when we deleted the device.
Environment
DX UIM 23.4.2 (CU2) / 23.4.3 (CU3)
Cause
By Design, when using the "Deep Clean" a Device added to blacklist during OC deep clean process. However, due to a defect in DX UIM 23.4.2 (CU2) and 23.4.3 (CU3), the deep clean process might fail and show a wrong Status in Device Status and after the process fails or never ends, leaving the Device in the CM_BLACKLIST_DEVICE and CM_BLACKLIST_COMPUTER_SYSTEM tables.
Resolution
Deploy the fix from the related KB: Deep Clean Delete Devices Status shows In Progress even if Completed or Failed
Additional Information
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