Unable to see the mainframe APM transaction traces, ERROR : Token is not set
Article ID: 392783
Updated On:
Products
DX APM SaaS
DX Application Performance Management
DX Operational Observability
Issue/Introduction
We have implemented the APM IA and ZAB but we are unable to see the mainframe transaction trace.
From the InfrastructureAgent mainframe log we can see the ERROR : Token is not set
Environment
- DX O2 SaaS
- DX O2 OnPremise 23*,24*
- APM CloudProxy
Cause
The problem is related to defect DE630493 to be fixed in a future release. For an update contact Broadcom Support
Resolution
As the issue requires a fix in the APM CloudProxy component, we recommend using the following 2 workarounds:
Workaround-1:
Update the "agentManager.credential" wrapper entry in the wrapper.conf file with CloudProxy Token
- wrapper.java.additional.7=-DagentManager.credentail=<<CLOUD_PROXY_TOKEN>>
Workaround-2:
- Remove the wrapper entry for agentManager.credential from the wrapper.conf file
- Update the "agentManager.credential" property in IntroscopeAgent.profile with the CloudProxy Token.
Additional Information
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