NSX Manager Pre-Check Upgrade Failure Due to Certificate Parsing Error
Article ID: 392749
Updated On:
Products
Issue/Introduction
During the NSX Manager pre-check upgrade process, the operation failed due to a certificate parsing error.
The certificate with id <uuid> failed to parse with error: java.io.IOException: Header and footer do not match:
-----BEGIN CERTIFICATE----- -----END CERTIFICATE------------------------------------------------------------.
Please delete (if unused) or replace this certificate prior to upgrading.
Environment
VMware NSX
VMware NSX-T Data Center
Cause
This issue occurred due to a mismatch in the header and footer format of the reported certificate. The number of dash characters must be identical in both sections.
-----BEGIN CERTIFICATE-----.........Encoded string for encryption of data.........-----END CERTIFICATE-----
Resolution
Resolving this issue requires validating the certificate and potentially regenerating it. Collect the API output below and open a new case with Broadcom Support for assistance, referencing this article.
GET https://<nsx-mgr>/api/v1/trust-management/certificates/
Creating and managing Broadcom support cases
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