Login to SRM UI fails with error: Unable to read configuration

Products

• VMware Live Recovery

Issue/Introduction

Unable to login to SRM and fails with error: "Unable to connect to PSC service".

 

Environment

VMware Live Recovery

Cause

vCenter certificate was changed however vCenter machine SSL thumbprints in SRM database tables were reporting old thumbprints.

 

 

Resolution

New certificate thumbprint of vCenter machine SSL needs to be updated in SRM database by re-configuring the SRM.
To re-configure SRM refer LINK

Additional Information

This issue is also seen If the vCenter machine SSL certificate is a external CA certificate and replaced.

Note: vCenter machine SSL cert has a expiry of two years when compared to other certificates which has ten years of validity.